Privacy Policy
Effective Date: 2 June 2026
Last Updated: 2 June 2026
1. Introduction
360 Health Ltd, trading as London Vaccination Clinic (“we”, “our”, “us”), is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:
- Visit our website;
- Contact us by telephone, email, social media or online forms;
- Book appointments;
- Receive healthcare services;
- Register for webinars, events or training courses;
- Subscribe to our marketing communications; or
- Interact with our advertising and marketing activities.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable laws.
2. About Us
Data Controller: 360 Health Ltd trading as London Vaccination Clinic
Registered Office: 8 St. Thomas Street, London, SE1 9RR
Email: enquiries@360health.co.uk
Telephone: 020 7112 5198
ICO Registration Number: 360 Health Ltd – ZA562305
If you have any questions regarding this Privacy Policy or how we process your information, please contact us using the details above.
3. Information We Collect
Depending on your relationship with us, we may collect:
Identity Information
- Name
- Date of birth
- Title
- Gender
Contact Information
- Email address
- Telephone number
Appointment and Service Information
- Appointment bookings
- Service enquiries
- Consultation details
- Customer service interactions
Health Information
Where necessary for the provision of healthcare services:
- Medical history
- Vaccination history
- Medication information
- Travel itineraries
- Occupational health information
- Clinical assessments and treatment records
Financial Information
- Payment records
- Transaction details
Marketing Information
- Newsletter subscriptions
- Marketing preferences
- Webinar registrations
- Event attendance
- Survey responses
Technical Information
- IP address
- Browser type
- Device information
- Website activity
- Cookie identifiers
4. How We Collect Information
We collect information:
- Directly from you
- Through our website
- Through online forms
- Through appointment bookings
- Through email, telephone and social media communications
- Through cookies and analytics technologies
- During consultations and healthcare services
- Through webinar and event registrations
5. How We Use Your Information
We use personal information to:
Deliver Healthcare Services
- Assess healthcare needs
- Provide clinical services
- Maintain medical records
- Communicate healthcare information
Manage Appointments
- Confirm bookings
- Send reminders
- Manage follow-up communications
Operate Our Business
- Process payments
- Maintain records
- Improve services
- Manage complaints
Marketing Communications
Where permitted by law, we may send:
- Newsletters
- Service updates
- Educational content
- Webinar invitations
- Event information
- Promotional offers
- Travel health information
Improve Our Website
We use analytics and performance tools to understand how visitors use our website and improve the user experience.
6. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Provision of healthcare services
Where we process special category data, including health information, we rely on the relevant conditions under UK GDPR and the Data Protection Act 2018.
7. Marketing Communications
If you have subscribed to receive marketing communications from us, we may contact you by:
- Telephone
- SMS
- Post
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails;
- Contacting us directly; or
- Updating your preferences where available.
We will respect your marketing preferences and maintain suppression records where necessary to ensure that individuals who opt out do not continue to receive marketing communications.
8. Advertising and Audience Matching
To improve the relevance and effectiveness of our marketing, we may use advertising platforms including Google Ads, Meta (Facebook and Instagram), LinkedIn and similar services.
Where you have subscribed to our marketing communications, requested information from us, registered for an event or webinar, or otherwise engaged with our marketing activities, we may use limited personal information to create audience groups for advertising purposes.
This may include information such as:
- Email address
- Telephone number
- Name
- Postcode
Before transmission to advertising platforms, this information may be converted into a secure hashed format.
Advertising platforms compare the information provided against information held within their own systems to:
- Create custom audiences;
- Deliver relevant advertisements;
- Exclude existing subscribers from certain campaigns;
- Measure campaign effectiveness;
- Create similar audiences where permitted by law.
We do not receive additional personal information about you from these platforms as a result of this process.
If you object to the use of your information for direct marketing or advertising purposes, we will stop processing your information for those purposes.
9. Sharing Your Information
We may share information with trusted service providers who help us operate our business, including:
- Website providers
- Appointment booking systems
- Payment processors
- Email marketing providers
- Cloud hosting providers
- Professional advisers
- IT support providers
- Advertising and analytics providers
All third parties are required to process information securely and only for authorised purposes.
We do not sell personal information.
10. International Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs, we take appropriate measures to ensure personal information receives an adequate level of protection through recognised legal safeguards.
11. Data Retention
We retain information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and professional obligations.
Retention periods vary depending on the type of information and applicable legal requirements.
Healthcare records may be retained for longer periods in accordance with NHS and professional guidance.
Marketing records are retained until you withdraw consent, object to marketing, or until we determine they are no longer required.
12. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Operate the website;
- Improve website performance;
- Analyse visitor behaviour;
- Measure advertising effectiveness;
- Personalise content and advertising.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.
You can manage cookie preferences through your browser settings and any cookie consent tools provided on our website.
13. Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Destruction;
- Alteration;
- Disclosure.
Access to personal information is restricted to authorised personnel who require access for legitimate business purposes.
14. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal information;
- Correct inaccurate information;
- Request deletion of information;
- Restrict processing;
- Object to processing;
- Withdraw consent;
- Request data portability;
- Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us using the details provided in this Policy.
15. Complaints
If you have concerns regarding how we process your information, please contact us first so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on our website and will take effect immediately upon publication unless otherwise stated.
We encourage users to review this Policy periodically to remain informed about how their information is used.
