Complaints
At 360 Health Ltd, we are committed to providing the highest standard of care and service. If you are dissatisfied with any aspect of your experience, we encourage you to let us know so we can investigate your concerns and work towards a resolution.
How to make a complaint
Please email your complaint to:
Subject: COMPLAINT
To help us investigate your concerns, please include:
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Your full name and contact details
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A clear description of your complaint
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The date, time and location (if applicable)
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The names of any staff members involved (if known)
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Any relevant supporting information
What happens next?
Once we receive your complaint, we will:
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Acknowledge receipt within 12 hours (during normal business hours).
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Investigate your concerns thoroughly and fairly.
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Aim to provide a full response or resolution within 14 days.
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Keep you informed if additional time is required to complete our investigation.
Our aim is to resolve complaints promptly, openly and fairly while using feedback to continually improve the quality of our services.
If you remain dissatisfied
If you are unhappy with the outcome of our investigation, please let us know. We will review your concerns further and explain any additional options available to you.
We value all feedback and appreciate the opportunity to improve our services.
